SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20230517_2

Ticket Number: 20230517_2Ticket State: CLOSED
Ticket Opened: 2023-05-17 10:33Ticket Closed: 2023-05-17 11:08
Ticket Description: Incident on Jungfraujoch (17.5.2023)

Problem Description:

This morning our Router in the Jungfraujoch Station, swiJFJ2, unexpectedly rebooted.

The "Dying Gasp" that the router transmitted at 07:43:39 blames the imminent shutdown on a power loss. We see that the router started booting again starting around 07:49. At 07:51:59 the last interface came back up and connectivity was restored.

We are monitoring the device and trying to corroborate our theory of a local power issue.

Affected:

From 2023-05-17 07:43 until 2023-05-17 07:52
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: UNIBE-HFSJGJFJ-be2-jfj2


Actions:


2023-05-17 11:08
The site power did not fail at the questionable time. Perhaps a voltage fluctuation caused the reboot. We will keep the router under close observation, if this happens again we might have to replace it.

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.
SWITCHlan NOC