SWITCHlan Trouble Tickets

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Ticket 20230515_1

Ticket Number: 20230515_1Ticket State: CLOSED
Ticket Opened: 2023-05-15 16:23Ticket Closed: 2023-05-22 08:49
Ticket Description: Scheduled fiber maintenance Jungfraujoch (22.5.2023)
Scheduled Starttime: 2023-05-22 08:30:00Scheduled Endtime: 2023-05-22 08:45:00

Problem Description:

During the last fiber maintenance by the fiber provider our attenuation rose unexpectedly. The provider would like to replace two patches to rectify the situation. This will cause a short outage of about 15 minutes for the Jungfraujoch station.

If Monday 08:30 is not a good time, please let us know until Wednesday, we have some flexibility in planning this intervention with the provider.


From 2023-05-15 16:32 until 2023-05-22 08:45
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: UNIBE-HFSJGJFJ-be2-jfj2


2023-05-22 08:49
The provider replaced their patch cables and found that one was a bit old and bad. We regained 1 and 1.5 dB of optical signal in the two directions. Maintenance concluded successfully. Closing Ticket.

All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.