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Ticket 20230512_1

Ticket Number: 20230512_1Ticket State: CLOSED
Ticket Opened: 2023-05-12 08:22Ticket Closed: 2023-05-15 07:19
Ticket Description: Scheduled Maintenance NYC-PAR LAG (13.05.2023)
Scheduled Starttime: 2023-05-13 02:00:00Scheduled Endtime: 2023-05-13 12:00:00

Problem Description:

GEANT Ticket: 2023051134002399 / 2023051134002406

The circuit provider has announced an emergency maintenance in the above
window to perform splice inactive fibres. The entire window is reserved for
any outages.

Affected:

From 2023-05-13 02:00 until 2023-05-13 12:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: L2VPN-RKAU-INDIANAPOLIS, L2VPN-RMUE-SANTACLARA, SYNGENTA-INTERNET2


Actions:


2023-05-15 07:20
> This maintenance has now been completed. NMS reports no outstanding issues.
> This maintenance is now closed.


All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.