|Ticket Number:||20230430_1||Ticket State:||CLOSED|
|Ticket Opened:||2023-04-30 15:38||Ticket Closed:||2023-05-03 08:45|
|Ticket Description:||Fiber cut in Lugano|
Problem Description:We have lost the northbound links (to Zurich/Arth-Goldau) from Lugano. Presumably this is due to a fiber cut. Connectivity of Lugano and surroundings is still guaranteed through westbound connections (towards Bern, Sion/Lausanne, Geneva).
Affected:From 2023-04-30 03:23 until undefined
Impact: Total loss of connectivity
The provider informed us that the cable has been fully repaired by 16:55. The power levels that we see at the receiving ends are close to the situation before the cut.
Services recovered at 16:18. We are waiting for updates from the provider/field team.
We have been informed that an optical cable has been damaged in the City of Lugano, possibly by rodents. A repair crew has been dispatched to isolate and repair the issue. Our supplier cannot give an ETR at the moment.
All times are in local Swiss time CET / CEST.
For all questions about this ticket, please send mail to firstname.lastname@example.org
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